Privacy Policy – Acktrails

Privacy Policy – Acktrails

Effective Date: 11/06/2025
Last Updated: 11/06/2025
At Acktrails, accessible from https://acktrails.com, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using our app, you agree to the practices described below.
1. Information We Collect
We collect the following categories of data:
  • Personal Information (only if you provide it): Name or username, Email address, Account credentials (if registering).
  • Device & Usage Data: Device model, OS version, app version, IP address, browser type, referring URLs, crash logs, performance data, diagnostic logs.
  • Location Data (optional): Approximate or precise location, only if you allow it. Used for location-based features (e.g., showing nearby trails or services).
  • Cookies & Tracking Technologies (if web version used): We may use cookies for analytics and improving performance.
2. How We Use Your Data
Your information is used for the following purposes:
  • To operate and maintain our app
  • To personalize your experience (e.g., recommend routes, activities)
  • To send notifications or app-related announcements
  • To analyze usage trends and improve functionality
  • To respond to support inquiries
We do not use your personal data for profiling or automated decision-making.
3. Third-Party Services
We may share limited information with third-party service providers to help us run and improve the app:
  • Analytics tools (e.g., Google Analytics, Firebase) for usage insights
  • Crash reporting services (e.g., Sentry, Crashlytics) for debugging issues
  • Cloud hosting providers for secure storage and backend services
These providers are bound by strict data protection obligations and are only given the minimum data necessary.
4. Data Security
We take your data security seriously and implement appropriate measures:
  • Data is encrypted in transit and at rest
  • Access to your data is restricted to authorized personnel only
  • Regular audits are conducted to assess system vulnerabilities
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights & Choices
You have control over your data:
  • You can access, correct, or delete your personal data by contacting us
  • You can opt out of location tracking at any time via your device settings
  • You may uninstall the app to stop all data collection
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless required by law to retain it longer.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If we become aware of any such data, we will delete it immediately.
8. International Users
If you access our services from outside Vietnam, be aware that your information may be transferred to and stored in Vietnam or other countries. By using the app, you consent to this transfer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of any material changes via the app or by email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
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